You may return most new, unopened items within 14 days of delivery for a store credit.
We do not credit shipping or pay for return shipping.
Dollhouse kits are not normally accepted for return, but if a dollhouse kit is being returned, it must be unopened and a return number must be obtained from the store prior to returning the kit.
You should expect to receive confirmation of your store credit within one week of the product being returned, however, in many cases you will receive a confirmation more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.